Reputation Management: How BCP can help you improve customer relations

What you say about your brand online is important for your organization’s success. Equally as important is what others say about you.

Approximately 72 percent of consumers trust online reviews as much as recommendations from friends and family. Fifteen percent of online users always check reviews, and four out of five consumers have reversed a purchase decision based on negative online reviews.

We believe that with stats like these, it’s more important than ever to manage your organization’s online reputation. That’s why we’re giving you a free online tool that will help you get a comprehensive online reputation report. It will be able to tell you where your brand is killing it and where you could use a little extra help.

Click here to access the free reputation management report.

So…what do you do with this information? Don’t worry. We’ve got you covered.

BCP can help you identify review websites relevant to your industry, build or optimize profiles for those websites, monitor and respond to positive and negative reviews, and develop strategies to help you attract more reviewers. When potential consumers or clients see positive reviews and prompt responses to negative reviews, they are more likely to choose your organization over a competitor.


  • Build trust
  • Recruit better talent
  • Acquire new customers/clients/patients
  • Improve customer relations
  • Retain loyal satisfied customers
  • Learn about your customers’ true experience
  • Prevent a crisis

Contact us today at 517.333.4900 or at to find out more about reputation management and how it can help your organization.